Shipping & Exchange Policy – Oxygen4India

At Oxygen4India, we are committed to ensuring that your medical equipment arrives in perfect condition and meets your healthcare needs. We understand the critical importance of reliable medical devices and have designed our shipping and exchange policy to provide you with complete peace of mind.

Product Quality Assurance

Oxygen4India makes every effort to ensure that all medical equipment and healthcare products you purchase arrive in pristine condition. Our products undergo rigorous quality checks before dispatch, and we use secure packaging methods specifically designed for medical equipment to prevent damage during transit.

Free Replacement Policy

In the unlikely event that you receive a damaged, defective, or incorrect item, we offer a free replacement within 7 days of product delivery. This extended timeframe ensures you have adequate time to inspect your medical equipment thoroughly, especially for complex devices that may require initial setup and testing.

Eligible Items for Replacement:

  • Damaged products due to shipping

  • Manufacturing defects

  • Wrong or different items delivered

  • Products not matching the description

  • Medical equipment with missing essential components

Prepaid Order Policy

If a prepaid order is not accepted upon delivery, we will issue a credit note for the full amount paid, excluding delivery charges. This credit note can be used for future purchases on our website and will remain valid for 365 days from the date of issuance, giving you ample time to make your next purchase.

How to Request a Replacement

To initiate a replacement request, please contact us within 7 days of receiving your product through any of the following channels:

  • Phone: +91 8686864336 | +91 9725750000

  • WhatsApp: +91 8686864336

  • Email: sales@oxygen4india.com

  • Support Hours: Monday to Saturday, 9:00 AM to 7:00 PM IST

When contacting us, please provide:

  • Your Order ID

  • Clear photographs of the damaged/defective product

  • Description of the issue

  • Invoice/receipt details

Product Inspection Process

Our customer service team may contact you to verify the damage or defect before processing the replacement. This helps us improve our quality control and ensures faster resolution of your concern.

Pickup Requirements

For a successful pickup and replacement, please ensure your product includes:

  • Original condition with outer box or protective case

  • User manual and instruction guides

  • Warranty cards and certificates

  • All accessories including power cords, batteries, masks, tubes, etc.

  • Manufacturer packaging and protective materials

  • Original invoice or delivery receipt

Replacement Timeline

After successful pickup and inspection:

  • Standard products: Replacement delivered within 48-72 hours

  • Specialized medical equipment: Replacement delivered within 3-5 business days

  • Custom or imported items: Replacement delivered within 5-7 business days

Important Terms & Conditions

  • Oxygen4India will not be responsible for delivery concerns if you do not notify us within 7 working days of receiving your order

  • Products must be in original, unused condition for replacement eligibility

  • Consumable items (masks, filters, batteries) are eligible for replacement only if defective upon arrival

  • Custom or personalized medical equipment may have different replacement terms

  • Products damaged due to misuse or normal wear and tear are not eligible for free replacement

Customer Satisfaction Guarantee

Your health and satisfaction are our top priorities. If you’re not completely satisfied with your purchase, our customer service team will work with you to find the best solution. We also offer technical support for complex medical equipment to ensure proper setup and operation.

For any additional questions or concerns regarding our shipping and exchange policy, please don’t hesitate to reach out to our dedicated customer support team. We’re here to ensure your medical equipment needs are met with the highest standards of service and reliability.