Cancellation & Refund Policy – Oxygen4India

At Oxygen4India, we understand that medical equipment purchases are critical decisions that may sometimes require changes. Our comprehensive cancellation and refund policy is designed to provide flexibility while ensuring the integrity of our medical equipment supply chain.

Order Cancellation Policy

Before Dispatch

  • Free cancellation available up to 24 hours after order placement
  • Orders can be cancelled without any charges if not yet processed for dispatch
  • Cancellation requests must be made via phone, email, or WhatsApp
  • Refund will be processed within 3-5 business days for prepaid orders

After Dispatch

  • Orders cannot be cancelled once dispatched from our warehouse
  • However, you may refuse delivery and follow our return/refund process
  • Return shipping charges may apply for refused deliveries

Refund Policy

Eligible Refund Scenarios

  • Damaged or defective products received
  • Wrong or different items delivered
  • Order not accepted upon delivery
  • Duplicate payments made accidentally
  • Medical equipment not as described on our website
  • Manufacturing defects discovered within 7 days

Refund Process Timeline

  • Immediate refund eligibility assessment upon request
  • 3-5 business days for online payment refunds (UPI, cards, net banking)
  • 5-7 business days for bank transfers and other payment methods
  • 7-10 business days for wallet and cash-on-delivery refunds

Refund Methods

For Prepaid Orders

  • Original payment method: Refund credited back to source (preferred method)
  • Bank transfer: Direct transfer to your registered bank account
  • Credit note: Store credit valid for 365 days (optional)

For Cash on Delivery Orders

  • Bank transfer to your provided account details
  • Credit note for future purchases (if preferred)

Partial Refunds

In certain cases, partial refunds may be applicable:

  • Restocking fees for specialized medical equipment (10-15% of product value)
  • Return shipping charges deducted from refund amount
  • Packaging damage resulting in reduced product value

Non-Refundable Items

Certain products are not eligible for refunds due to health and safety regulations:

  • Consumable medical supplies (masks, filters, disposable items) once opened
  • Personalized or customized equipment
  • Products used beyond trial period
  • Items damaged due to misuse or negligence

How to Request Cancellation/Refund

Contact us immediately through any of these channels:

  • Phone: +91 8686864336 | +91 9725750000
  • WhatsApp: +91 8686864336
  • Email: sales@oxygen4india.com
  • Support Hours: Monday to Saturday, 9:00 AM to 7:00 PM IST

Required Information

  • Order ID and invoice number
  • Reason for cancellation/refund
  • Clear photographs (for damaged/defective items)
  • Bank account details (for direct refunds)
  • Original packaging and accessories

Return Process for Refunds

Step 1: Request Approval

  • Contact our customer service within 7 days of delivery
  • Provide order details and reason for return
  • Receive return authorization and pickup scheduling

Step 2: Product Inspection

Your returned product will be inspected for:

  • Original condition with outer box or case
  • User manual and documentation
  • Warranty cards and certificates
  • All accessories and manufacturer packaging
  • No signs of damage due to misuse

Step 3: Refund Processing

  • Inspection completed within 24-48 hours of pickup
  • Refund approval communicated via email/SMS
  • Amount credited as per chosen refund method

Special Circumstances

Medical Emergency Returns

For urgent medical situations where equipment doesn’t meet patient needs:

  • Expedited return process available
  • Priority refund processing within 24-48 hours
  • Direct customer service support for immediate assistance

Bulk Order Cancellations

For institutional or bulk orders:

  • Custom cancellation terms may apply
  • Negotiable refund conditions based on order value
  • Dedicated account manager assistance

Credit Note Policy

When opting for credit notes instead of direct refunds:

  • Full order value credited (excluding delivery charges)
  • 365-day validity from date of issuance
  • Transferable to family members with proper documentation
  • Combinable with ongoing offers and discounts

Refund Exceptions

Oxygen4India reserves the right to refuse refunds in cases of:

  • Fraudulent transactions or suspicious activity
  • Repeated return patterns indicating misuse
  • Products returned beyond specified timeframe
  • Items not in original saleable condition

Customer Support & Assistance

Our dedicated refund support team is available to:

  • Guide you through the cancellation/refund process
  • Provide updates on refund status
  • Resolve disputes amicably and fairly
  • Offer alternative solutions when possible

Important Notes

  • Refund processing time may vary during peak seasons or holidays
  • Bank processing delays are beyond our control
  • GST refunds will be processed as per government regulations
  • International orders may have different refund terms

For any questions or concerns regarding our cancellation and refund policy, please contact our customer service team. We’re committed to ensuring your satisfaction and will work diligently to resolve any issues promptly and fairly.

Remember: Your health and satisfaction are our priorities. We strive to make every transaction smooth and worry-free, ensuring you receive the medical equipment you need when you need it.